1. Refund Policy Overview
This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations for all services provided by MirrorPay. By using our services, you agree to the terms of this policy.
2. Transaction Refunds
2.1 Failed Transactions
In cases where a transaction is initiated but fails to complete due to technical issues:
- The amount debited from your account will be automatically refunded
- Refunds for failed transactions are typically processed within 5-7 business days
- No additional action is required from users for failed transaction refunds
2.2 Duplicate Transactions
If you are charged multiple times for the same transaction:
- Duplicate charges will be automatically refunded once verified
- You may need to submit transaction details and proof of multiple charges
- Duplicate transaction refunds are typically processed within 7-10 business days
3. Service-Specific Refund Policies
3.1 Mobile and DTH Recharges
Due to the instant nature of recharge services:
- Successful recharges cannot be reversed or refunded
- Please verify all details before confirming recharge transactions
- In case of wrong number recharges, MirrorPay will not be liable for refunds
3.2 Bill Payments
For electricity, water, and other utility bill payments:
- Successful bill payments cannot be reversed or refunded by MirrorPay
- In case of excess payment, please contact the respective service provider directly
- MirrorPay will assist with documentation for incorrectly processed payments
3.3 Insurance Premium Payments
For insurance premium payments:
- Refund policies are governed by the respective insurance provider's terms and conditions
- MirrorPay serves only as a payment facilitator and is not responsible for insurance policy terms
- Please contact your insurance provider directly for premium refund inquiries
4. Cancellation Policy
4.1 Transaction Cancellations
For payment and recharge services:
- Transactions cannot be cancelled once successfully processed
- Pending transactions may be cancelled before processing completion
- To cancel a pending transaction, contact customer support immediately
4.2 Scheduled Payments
For scheduled or recurring payments:
- Scheduled payments can be cancelled at least 24 hours before the scheduled payment date
- Cancellation can be done through your MirrorPay account dashboard
- No refund is applicable for cancellation fees or convenience charges already applied
5. Refund Processing
For eligible refunds:
- Refunds will be processed to the original payment method used for the transaction
- Processing time varies from 5-14 business days depending on your bank or payment provider
- Transaction fees, convenience fees, and processing charges are non-refundable
- Users will receive notification via email once the refund is initiated
6. How to Request a Refund
To request a refund for eligible transactions:
- Log into your MirrorPay account
- Navigate to "Transaction History"
- Select the transaction and click "Report Issue"
- Alternatively, contact our customer support with transaction details
Required information for refund requests:
- Transaction ID
- Date and time of transaction
- Amount paid
- Brief description of the issue
- Supporting documentation (screenshots, payment confirmation, etc.)
7. Exceptions and Limitations
MirrorPay reserves the right to:
- Reject refund requests that do not comply with this policy
- Request additional verification before processing refunds
- Modify refund timeframes based on banking and payment processor limitations
- Handle exceptional cases on a discretionary basis
8. Changes to Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the modified policy.
9. Contact Information
For questions about our Refund and Cancellation Policy, please contact us at:
Email: [email protected]
Phone: 9223813143
Address: OFFICE NO 1, D WING, NEELKANTH BLDG, RAMBAUG, Kalyan, 421301
